RETURNS & REFUNDS

OUR PROMISE

We want every HONEYSUCC’L JO ritual to feel as beautiful as the results. If your purchase is not the right fit, our team is here to help.

Eligible purchases made directly through honeysuccljo.co are protected by our 60-day satisfaction guarantee.

60-DAY SATISFACTION GUARANTEE

You may request a return within 60 days of the original purchase date. To be eligible:

  • The product must have been purchased directly through honeysuccljo.co.

  • The product must be unopened or gently used. Products that are heavily used, empty or intentionally damaged are not eligible.

  • Proof of purchase or your HONEYSUCC’L JO order number is required.

  • Your return request must be submitted within the 60-day period.

Requests received after 60 days cannot be accepted.

HOW TO REQUEST A RETURN

Email info@honeysuccljo.co with:

  • Your full name

  • Your order number

  • The product you would like to return

  • A brief explanation of why it was not the right fit

Our team will review your request and send return instructions if it is approved. Please do not send products back without authorization, as unauthorized returns may not be eligible for a refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the order arrived damaged, defective or incorrect. We recommend using a trackable shipping service, as HONEYSUCC’L JO cannot be responsible for returns lost in transit.

Original shipping charges are nonrefundable.

REFUNDS

Returned products are inspected upon arrival. If your return is approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed, depending on your financial institution.

We may decline a refund when a product is heavily used, empty, damaged after delivery or otherwise does not meet the eligibility requirements above.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact info@honeysuccljo.co within seven days of delivery. Include your order number and clear photographs of the product, packaging and shipping box so our team can resolve the issue as quickly as possible.

Please keep the product and its original packaging until our team provides next steps.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Products purchased from an authorized retailer must be returned to the original place of purchase and are subject to that retailer’s return policy. HONEYSUCC’L JO cannot issue refunds for purchases made through another retailer.

QUESTIONS?

For questions about a purchase, return or product concern, contact us at info@honeysuccljo.co. We are here to help make your experience with HONEYSUCC’L JO a positive one.